meet the clinical supervisors, volunteers and fundraisers who keep the Shout mental health text service running
Kensington Palace said,
"Shout has seen usage on its platform increase by 140% since the start of the COVID-19 pandemic and the Duchess will hear how the service will need even more volunteers to join its ranks to ensure that it can meet this growing demand."
Mental health support and resources across the UK have made significant strides over the last decade.
@giveusashoutinsta, through its 24/7 text messaging service, has been a huge contributor in progressing this and being a consistent support for children, young people and adults during their most difficult times.
Since launch, Shout 85258 has taken 1 million (that’s 1,000,000) conversations with 386,000 people across the UK – with 4 in 10 texters seeking help for the first time.
Having met some of the incredible volunteers today to hear their stories and see how they facilitate conversations, it’s obvious how their supportive and empathetic approach helps people feel safe, calm and listened to.
'Kate Gives Royal Boost to Mental Health Charity Shout!'
The Duchess of Cambridge visits the crisis support text line Shout! to mark the service reaching more than a million conversations since its launch in 2019. She hears from 12-year-old Leo Street who raised money for the organisation by sleeping outside in his hammock for a year.
was introduced to some of the staff and volunteers who keep Shout running
speaks to members of staff
meet clinical supervisors, volunteers and fundraisers to thank them for their invaluable efforts to ensure that vital mental health support is available across the UK at any time of day or night
spoke with Mark Ungless, Director of Data Insights, and Dr Jean O’Hara, Trustee, about the data.
Mark Ungless, 49, analytics experts told her that children as young 13 and under formed 8 per cent of their texts – mostly between 10pm and midnight
'I told the duchess we were surprised by the number of very young people reaching out and the time too. It needs addressing,' he said.
was given a live demonstration of the platform to see the Shout text service in action
heard how insights from data are being used to provide a window into mental health in the UK today. The main reasons people have been reaching out seeking support are suicide (34%), depression (32%), and anxiety or stress (31%).
learned more about the valuable work done by Shout
sat down with a group of volunteers to hear about their experiences to date
chatted to Shout staff and volunteers who respond to texts from people in distress
'The Duchess also spoke to Alexis, who became a Shout Volunteer at the start of the Covid-19 pandemic and has since taken more than 250 conversations with people struggling to cope. Alexis told The Duchess how his new book, Queer Up (Walker Books), was inspired by his night shifts for Shout where he spoke to young people facing many of the same questions and challenges he did growing up as a member of the LGBTQ+ community. Around 1 in 3 of our texters identify as LGB+.'
joint president of the Scouts, introduced herself to schoolboy Leo Street, 13, who raised over £8,000 for Shout by sleeping outside for the entirety of 2021
shared a joke with volunteers and members of staff at the Shout text service
burst out laughing during a conversation with Leo Street, and others
spoke to scout Leo Street about his badges
'Kate joked: "There really isn't a big enough Scout badge for that. What you achieved is really inspiring."
"You must have had some impressive kit to keep warm," she said.
Leo, from Swanley, slept under a heavy-duty tarpaulin to shield from the extremities of the weather.
He told the Duchess his next fundraising adventure will be to cycle to Scotland during half term.'
Shout was launched in May 2019 by the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex after a £3 million investment from the Royal Foundation
The organisation has launched a new campaign to promote its service, by challenging people to form the shape of the 85258 text number with their hands to create videos to upload on to social media platforms, using the hashtag #Shout85258.
In a first for William and Kate's KensingtonRoyal social media account, one of the first Shout Crisis volunteers will take over its Instagram Stories on Saturday 16 May, to share videos and answer Q&As in support of the campaign.
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